Frequently Asked Questions (FAQ)

Last updated: July 22, 2026

How can I contact Jacket Craftsmen?

You can contact our customer support team by:

Email: support@jacketcraftsmen.com

Phone: +1 (437) 290-7446

We aim to respond to all customer inquiries within 1–2 business days.

Where is Jacket Craftsmen located?

Our business is based in Canada.

Business Address:

Jacket Craftsmen

309 Nairn Cir

Milton, Ontario L9T 7X6

Canada

How do I place an order?

Browse our products, select your preferred size and available options, add the item to your cart, and proceed through checkout. Once your order is successfully placed, you will receive an order confirmation by email.

How do I choose the correct size?

Each product page includes a size guide whenever available. If you need additional assistance, please contact our customer support team before placing your order.

How long does delivery take?

Estimated delivery times depend on the shipping option selected during checkout.

• Standard Shipping: Approximately 15–22 business days
• Expedited Shipping (when available): Approximately 7–12 business days

Delivery times are estimates and may vary depending on destination, customs processing, weather conditions, or carrier delays.

How can I track my order?

Once your order has been shipped, we will send you a shipping confirmation email with tracking information, where available.

Can I cancel my order?

If your order has not yet been processed for shipment, you may request a cancellation by contacting our customer support team as soon as possible.

Once an order has been shipped, it cannot be canceled but may be eligible for return in accordance with our Return & Refund Policy.

Do you accept returns?

Yes. Eligible returns may be requested within 30 days of delivery.

Returned items must be:

• Unused
• Unworn
• Clean
• In their original condition with original packaging where reasonably possible

Please refer to our Return & Refund Policy for complete details.

Who pays for return shipping?

Customers are responsible for return shipping costs unless:

• We shipped the wrong item.
• The item arrived damaged.
• The item is defective.

Do you charge a restocking fee?

No.

Jacket Craftsmen does not charge a restocking fee for eligible approved returns.

What payment methods do you accept?

We accept the payment methods displayed during checkout. All payments are processed securely.

Where can I find your store policies?

You can review our:

• Shipping Policy
• Return & Refund Policy
• Privacy Policy
• Terms & Conditions

These pages are available from our website footer.