Last updated: July 22, 2026

At Jacket Craftsmen, we want you to shop with confidence. If you are not completely satisfied with your purchase, we’re here to help. This policy explains our return eligibility, refund process, cancellation policy, and other important information.

Return Eligibility

You may request a return within 30 days of the delivery date.

To be eligible for a return, the item must:

• Be unused, unworn, and unwashed.
• Be in its original condition.
• Include original tags and packaging where reasonably possible.
• Not show signs of damage caused after delivery.

Returns that do not meet these conditions may not qualify for a refund.

How to Request a Return

To start a return, please contact our customer support team by emailing support@jacketcraftsmen.com.

Please include:

• Your order number
• Product name
• Delivery date
• Reason for the return

Our support team will review your request and provide return instructions along with the return shipping address if your return is eligible.

Return Address

Jacket Craftsmen Returns

309 Nairn Cir

Milton, Ontario L9T 7X6

Canada

Return Shipping

Customers are responsible for return shipping costs unless:

• The wrong item was received.
• The item arrived damaged.
• The item has a manufacturing defect.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items that are lost during transit.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If your return is approved:

• Your refund will be issued to the original payment method.
• Refunds are generally processed within 5–10 business days, depending on your payment provider or financial institution.
• Original shipping charges, if applicable, are generally non-refundable unless the return is due to our error or a defective product.

Exchanges

If you would like a different size or color, please contact our support team. Exchange requests are subject to product availability.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the item and packaging

We will review the issue and work to provide an appropriate solution.

Order Cancellations

Orders may be canceled before they have been processed for shipment.

If your order has already been shipped, it cannot be canceled but may be eligible for return in accordance with this policy.

To request a cancellation, please contact us as soon as possible after placing your order.

Non-Returnable Items

The following items may not be eligible for return:

• Used or worn items
• Washed or altered products
• Items damaged after delivery
• Products returned beyond the 30-day return period
• Items missing significant components or accessories

Need Assistance?

If you have any questions about this Return & Refund Policy or need assistance with your order, please contact us.

Jacket Craftsmen

📧 support@jacketcraftsmen.com

📞 +1 (437) 290-7446